1. Learn quickly. If you don’t grow, you will fall behind.

2. Walk the talk. Model the integrity you expect from others and admit when you miss the mark. The more accountability you display, the less people will blame others.

3. Soft skills matter. Leadership is more than hard facts. If you feel uneasy dealing with people remember, that if your employees can’t relate to each other, they will be less effective.

4. Feedback pays you back. If soft skills are hard for you, you may skimp on giving direction and feedback. The more guidance you give, the more you treat employees as individuals with unique talents, the more empowered and productive they will be.

5. Value conflict. If you view conflict simply as a gap between one point of view and another, you can find opportunity exists in the difference.

6. Ambiguity breeds creativity. We want answers now. Give permission to ponder and wonder. Some of the most
creative, effective solutions come after living with ambiguity.

7. Be confident, not arrogant. Always being “right” can seem arrogant and discourage others from sharing fresh
ideas. Look for the positives in other’s view and the negatives in your own.

8. Become the change. You can only control you! Gandhi said that to see change in an organization, you must first be that change.