Non-financial Incentives According to Social Exchange Theory

Social Exchange Theory looks at how people in everyday life create and maintain relationships. The theory assumes that individuals are rational beings, and if a relationship causes more negative than positive, they will leave.

In business, good employee relationships is a pivotal key to success. If employees don’t feel appreciated, social exchange theory suggests that they, too, will leave and find a new job.

How can you make sure employees feel valued? In a perfect world, a business would financially compensate each employee with bonuses, promotions, and raises. That’s probably unrealistic!

So, how can appreciation be shown without large monetary obligations?

The key is non-financial incentives. These provide employees needed motivation and show that their hard work doesn’t go unnoticed.

Be creative! Having unique rewards can energize employees and set a positive tone toward the work they put in. Do something as simple as having a “Bring your dog to work” day or sending a handwritten thank-you note or postcard to their home.

Have “traveling trophies” that your people can pass to each other. One can say “thanks,” another can say, “great job” or anything else that you want to recognize! Taking different employees to lunch can demonstrate gratitude. If someone works a lot of overtime, let them work from home! Showing simple appreciations goes a long way.

There are limits to non-financial incentives!

Praise becomes washed out if overdone.

Don’t always pick the same people or show favorites for it can negatively shift employees’ attitudes.

Don’t provide the entire office rewards if only a few people deserve it.

Show appreciation appropriately and they will stay!


Leave a Reply

  • Dear Dr. Mimi — Conflicted

    Dear Dr. Mimi,I have been having some issues with a coworker of mine. I don’t want it to get in the way of work. How should I handle it?—Conflicted Dear Overwhelmed,If you have a problem with a coworker, stay calm and plan what you are going to say. After you share your thoughts, listen to…


  • Dear Dr. Mimi — Falling Behind

    Dear Dr. Mimi,I have been working at my company for ten years, and lately, there has been a lot of new technology implemented that I am not comfortable using. I feel like I am falling behind and nobody cares!—Falling Behind Dear Falling,Learning new things is always scary. I recommend asking your boss if someone can…


  • Informal Roles Shape Teams. Manage Them!

    Often, employees take on informal roles beyond their official job titles. These roles include team explainer, unofficial motivator, coach, problem-solver, and/or organizer. They help teams function better, strengthen relationships, and fill often overlooked gaps. Playing these roles often demonstrates initiative and a willingness to contribute to a team’s success. Informal roles are important AND they…