Dear Dr. Mimi: We have a bully in our office. He is in sales and a top producer. I do not want to lose him. However, when he has a bad day or a bad week, he becomes mean, loud and ugly to his coworkers and even to me. He does not bully his customers, [...]
Read MoreWe want to continue to build long-term relationships with our clients, blog readers, and friends. So we want your feedback to see how we are doing and also see what we can do for you and your organization. Please share your thoughts if you have recently participated in one of our programs, want to learn [...]
Read MoreDear Dr. Mimi: We have a bully in our office. He is in sales and a top producer. I do not want to lose him. However, when he has a bad day or a bad week, he becomes mean, loud and ugly to his coworkers and even to me. He does not bully his customers, [...]
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Dear Dr. Mimi: We have 22 employees in our company and have been experiencing increased turnover. We don’t know why. We are committed to improving our organization, but we don’t know what to do. Do you think doing a survey would be helpful? What should be the goal and the key areas covered, and how [...]
Read MoreDear Dr. Mimi: Another employee and I have been discussing who makes a better leader—a person who communicates well with others or a person who gets the job done? My feeling is that you can’t have followers unless you are a good communicator, and without followers, you are not a leader. What do you think? —Perplexed Dear Perplexed: This is not a [...]
Read MoreDear Dr. Mimi: I am working with a person who can’t make a decision. She spends a lot of time thinking and thinking rather than deciding and acting. What she fails to realize is that her indecisiveness often prevents me from doing my job. I want to scream at her, “Make up your mind!” I know I can’t. She’s the boss’s daughter. [...]
Read MoreDear Dr. Mimi: I have worked in a small office for five years. Recently, we had a younger, and well, let’s be honest, prettier member join our team. She prances around and flirts with the boss. This past week, we presented a project to a client in which “younger and prettier” gave little input but somehow managed to get all [...]
Read MoreDear Dr. Mimi: Is the customer always right? We have a particular client who we just can’t seem to please. They are the only customers who constantly complain, and it is wearing on my employees. This is a large contract, and I would hate to lose it. However, I have had one employee quit over this client. What should I do? [...]
Read MoreDear Dr. Mimi, I know that all of this new technology is helping us do our jobs more efficiently, but I have such a hard time with all of the new technology that I actually do not think it is helping me work more efficiently. I feel like I spend most of my time trying [...]
Read MoreDear Dr. Mimi: I am shocked that my company has turnover, given this economy. We pay our younger employees well, and they still are leaving. Yes, we have high expectations, but not unreasonable ones. When we do exit interviews, we get standard answers like, “The new position is a better fit for me.” When I try [...]
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