1. Consider your response to rights vs. needs vs. wants.
2. Stick to issues and behaviors.
3. Say what you mean in specific terms (we can’t read minds).
4. Avoid debate.
5. Establish emotional boundaries (standards of behavior).
6. Invite critical feedback.
7. Develop respectful responses to disrespectful behavior.
8. Do not shoulder the blame for criticisms that are not yours to own.
9. Listen with respect and respond with care.
10. Initiate contact with, “Specifically, how can I be helpful to you?
11. Maintain your focus on, “We can work this out.”
12. Be congruent – words, tone actions.
13. Give people a way out. Establish choices.
14. Count to 10. Use silence to increase your calm. It’s valuable to “leave unsaid the wrong thing at the tempting moment.”
15. Breathe. Fully breathe for calm and for conveying steadiness and confidence.
15 Tips for Prickly People:
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Dear Dr. Mimi- Feeling Like A Failure
Dear Dr. Mimi,I messed up at my job. We had a big project that I worked hard on, and it just wasn’t as successful as we had hoped. I feel like such a failure! How do I tell my boss about it?—Feeling Like a Failure Dear Feeling,It is hard when a project doesn’t go the…
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Dear Dr. Mimi- Feeling Unfulfilled at Work
Dear Dr. Mimi,I have been working in my current role at my organization for almost five years. While at first, the role was exciting and satisfying, recently I have found it to be more routine and unfulfilling. I don’t hate what I do, but I don’t love it either. What suggestions do you have in…
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Role Ambiguity Hurts Everyone
If job satisfaction and commitment are down, and turnover is up, role ambiguity may be the cause. As organizations navigate the complexities of the modern workplace, addressing role ambiguity is essential for fostering a healthy, motivated, and productive workforce. What is role ambiguity? It is characterized by uncertainty about work responsibilities, roles, and authority. Who…
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