1. Consider your response to rights vs. needs vs. wants.
2. Stick to issues and behaviors.
3. Say what you mean in specific terms (we can’t read minds).
4. Avoid debate.
5. Establish emotional boundaries (standards of behavior).
6. Invite critical feedback.
7. Develop respectful responses to disrespectful behavior.
8. Do not shoulder the blame for criticisms that are not yours to own.
9. Listen with respect and respond with care.
10. Initiate contact with, “Specifically, how can I be helpful to you?
11. Maintain your focus on, “We can work this out.”
12. Be congruent – words, tone actions.
13. Give people a way out. Establish choices.
14. Count to 10. Use silence to increase your calm. It’s valuable to “leave unsaid the wrong thing at the tempting moment.”
15. Breathe. Fully breathe for calm and for conveying steadiness and confidence.
15 Tips for Prickly People:
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Dear Dr. Mimi – Disturbed
Dear Dr. Mimi,I have a coworker who keeps talking negatively to me and complains about their personal life. It’s very irritating. I’ve tried to act uninterested and hoped they would take the hint, but they keep talking to me when I am trying to work. What should I do? —Disturbed Dear Disturbed, We all have…
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Dear Dr. Mimi – BabySitter
Dear Dr. Mimi,My boss has me mentoring the new hire, even though I am not qualified, nor required, to train them. How do I tell my boss that I am not qualified to teach him? I feel like I’m a babysitter, and I am falling behind on my own work. What do I do? —Babysitter…
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Strategies for Training New Employees
Effective onboarding and training provides clarity, reduces confusion, and fosters early success. This helps new hires understand their roles and connects them to the company’s culture, values, and goals. Here are some key strategies. Create a Structured Onboarding Program. Provide a schedule, assign mentors or buddies, and introduce them to key systems and team members.…
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