• I’ve heard good things about you. Letting someone know that they’re liked by others helps them to like you. Warning: if you say, I have heard things about you, they will fear it’s negative!
• I think we have ___ in common. Holding things in common builds a relationship. Food, geography, people, find a connection!
• I’m following up about ____. Following up is very important and very few people do!
• Let’s set a definite time to get together! Rather than a lukewarm offer to get together “at some point”, get it on the calendar.
• Let me see if I understand where you’re coming from. This shows that you are listening.
• I’m not sure about that but I think we can do this. The that-this dynamic is effective because it acknowledges the other’s perspective and gives them a concrete option. Just because something isn’t a person’s first choice doesn’t mean it’s a bad one.
(From Communication Skills Program – Dr. Mimi Hull)
Six Things People Love to Hear
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Dear Dr. Mimi – Frustrated
Dear Dr. Mimi, I trained a new employee about a month ago, but they still don’t seem to be getting it. They mess up almost every task I give them. What can I do to fix this? Should I just fire them? —Frustrated Dear Frustrated, It can be tricky working with new employees. If you…
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Dear Dr. Mimi – Overwhelmed
Dear Dr. Mimi, My spouse and I now both work full-time jobs and have a three-year-old. I had been home full-time while my spouse worked. Our son is in day care and seems to love it, but I am unsure how to balance having a family, being an employee, and doing well in both jobs.…
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Monitoring Productivity
It may be daunting to look at your schedule for the coming months. Here are a few tips to help you stay on task and monitor your productivity: Clarify the vision. What do you hope to achieve? How will you accomplish this? Get specific! Define the milestones you aim to reach. Sit down and devote…
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