Avoid overemphasizing “the bottom-line.” Production earns money, but telling employees to “just get their work done and be profitable” sends a message devoid of ethical considerations.
Remember “how” they get work done is as important as “how much” work they

Promote and reward ethical behavior. We have found that simply mentioning the importance of ethical behavior is not enough. Follow up by rewarding those who exemplify ethical behavior. For example, let people know that while a particular transaction may not have earned you as much money now, doing the right thing earned you a loyal customer.

Recruit and hire smart! Do thorough research to be sure potential employees have of both wisdom AND integrity. We encourage our clients to ask interview questions like “tell me about a time when you demonstrated your trustworthiness and integrity either in school or at work.”

Create a culture where managers and direct reports can communicate comfortably. We find that unethical behavior often goes unreported because people don’t know what to do and/or feel uncomfortable sharing the issue with their boss. Having a policy and a procedure as well as maintaining flexible lines of communication reduces the risk of unethical conduct.

Train, train, train! We are constantly amazed that many people don’t understand what unethical behavior is, and how costly it can be to both themselves and the organization. Ethics training is a key that will both improve your workforce as well as your bottom line. Call us for more information!